Please make sure you have obtained a referral letter from your GP or specialist and have sent it to our practice so that Mr. Bala can properly assess your case. Please use the contact form here. We will do our best to arrange your appointment as soon as possible, prioritising cases that are urgent or causing pain or functional difficulties.

Patients referred to Mr. Arul Bala will be initially assessed by our registrars. These doctors, working under Mr. Bala, will contact you to discuss your referral, address any questions, and review your case with Mr. Bala to ensure you receive the most appropriate care.

For new patients, please download and complete the Patient Information Form and either bring it with you to your appointment or scan and email it to us (the email address is in the form).

We have online access to your radiology images, so unless specifically requested by Mr. Bala, you do not need to bring any reports with you.

When you arrive, our staff will greet you and guide you to the waiting area. Mr. Bala encourages bringing a family member or close friend for support and to help you remember important information. Please think about any questions you may have and write them down ahead of time to ensure you don’t forget to ask. If you need an interpreter, let us know in advance so we can make the necessary arrangements.

We will assist with scheduling any required tests or follow-up appointments. If surgery is recommended, Mr. Bala will thoroughly discuss it with you, and you will receive information containing details about your procedure, hospital admission information and anesthesia instructions.

Mr. Bala is happy to see patients without insurance for opinion. If surgery is needed, you may referred to the public system for further assessment, or in some cases, self-funded surgery may be an option.